Ritu is a Global Executive Coach and Leadership Capacity Builder with expertise in strategic leadership and organizational effectiveness. She understands well what it is to be a leader in today’s globalized, interconnected and fast changing world of business, technology, commerce and community.
A Canadian citizen (Indian origin) she works from Toronto, Canada & Ann Arbor, USA. She has lived/worked in Europe and SE Asia, Australia, Seychelles and South Africa.
Her unique combination of twenty years senior management experience combined with developing the potential and performance of leaders in Asian and North American cultures – as a leadership facilitator and coach – helps her design and deliver individual and group executive development programs that enable organizations achieve strategic and operational results through a customized ‘align business strategy with leadership effectiveness’ approach.
These programs prepare global leaders with personal, interpersonal, cultural, and global leadership competencies and help them create and implement solutions to the complex challenges in the global marketplace. They also help leaders to leverage differences, make better decisions, communicate more effectively, build relationships and anticipate cultural issues in business to make empowered, innovative decisions.
A trusted advisor, she is widely regarded as an insightful collaborator and partner. Her work with leaders – individually and as a team – in f2f and/or virtual settings – is to enable transformation and enhance effectiveness, engagement and influence; manage transitions and change; build strong relationships; enable strategic thinking – as they lead themselves, their teams and organizations into the future.
Ritu began her professional career in international marketing. She was a product head combining client acquisition, account management, product development and ‘go to market’ strategy with leading a team of professionals that handled commercials, banking and shipping. She progressively advanced in her career to head the global strategy for a large diversified group and then head the regional operations of the American Management Association in South Asia.
Two decades ago, as an International Marketing Consultant to the Tourism Ministry in the island nation of Seychelles, Ritu was tasked to the re-position and re-brand the destination beyond the sun, sand, and sea. The ensuing market segmentation and creation of marketing collateral was ‘fun’ and extremely well received in the markets of Europe, Africa and Asia. Then, the newly minted marketing strategy needed to be implemented. Else it was just a paper exercise! It became a career defining moment: Ritu learned to actually build, grow and develop a team; work with internal and external stakeholders and collaborate to ensure that every member shared the vision. It was an exercise in achieving strategic targets and goals – it was the ‘what and ‘how’ of collaborating and collectively envisioning the business outcomes and making it our personal journey – together!
Ritu says: “I truly learned to value people – the diversity, the complexity, the potential and the myriad perspectives that they bring and how they enrich the leadership process. Leadership is a social process that invites us to grow capacity – way beyond the technical competence and subject matter expertise.”
Since then, Ritu moved to the ‘people’ side of business as a global leadership facilitator, consultant and an executive and leadership coach.
Areas of Expertise:
Ritu brings her passion ‘to make a difference’ through her coaching and enables clients to become more impactful leaders in today’s VUCA world.
Notable Experiences as Corporate Leader:
Regional Director for the American Management Association (AMA) based in India (SE Asia responsibility) she positioned customized, integrated leadership development solutions to Fortune 200 clients (WIPRO, Unilever, St Gobain) and exceeded targets by 30 percent.
Director – Operations and People at ThoughtWorks Inc., established the India development center for distributed development and agile methodologies. Grew organization from 0 to 80 people in 6 months; designed the learning strategy and implemented on-boarding learning to significantly enhance cross cultural effectiveness on technical and managerial projects across USA, EMEA and India.
International Marketing Strategy Head at Eicher International, developed and executed the global marketing strategy for the diversified range of the group’s products; managed learning to deploy strategy across multi-functional leadership teams in multiple countries and managed high performing cross-functional teams. Managed a budget of USD 60mn.
Ritu has a strengths-based approach to coaching – help clients discover and leverage their strengths to lead self and others. This includes an uncovering of their deep seated conditioned behaviors and working with that awareness. Coaching is:
The coaching she offers is holistic, results oriented and evidence based. Assessments and discovery interviews help identify all that is within: long-standing patterns of habit, mind-sets and beliefs. She co-creates goals, defines outcomes and develops the ability to ideate and move in new directions and possibilities. This enables change in behavior and also the mindset needed to sustain that change. Thus, the change endures over time, beyond the coaching contract.
Her work with leaders – individually and as a team – in f2f and/or virtual settings – is to enable transformation and enhance effectiveness, engagement and influence; manage transitions and change; build strong relationships; enable strategic thinking – as they lead themselves, their teams and organizations into the future.
As a certified Adult Educator, Ritu uses methodology that takes into account unique learning styles., She has designed and facilitated leadership development programs where skills and experiential learning are intertwined to integrate multiple intelligences.
Over 2500 hours of executive coaching, including executive integration, 360 Feedback and multi-assessment feedback as well as team coaching.
She practices ‘intentional inclusion’; employs an integrated ‘head, heart and gut’ approach to achieve holistic & cultural alignment; build resilience and develop authentic leaders. Some engagements:
Facilitation & Teambuilding
Challenge: “address our current barriers and ensure we are building an accepting, diverse and inclusive community inside our company, our games and beyond, we need to focus on a strategic, cultural intervention that will allow our senior leaders to make future decisions with an inclusive lens”
Coached the participants within the facilitated workshop to:
BRISTOL MYERS SQUIB
Challenge: Due to the Pandemic (COVID 19) the 6 member leadership team in Puerto Rico, was working remotely. This brought about a feeling of overwhelm as professional and personal boundaries blurred. Cohesion, collaboration and trust needed to be built to manage operations effectively, meet targets and build clarity, resilience and flexibility to deal with the ongoing uncertainty.
Individual 1:1 sessions and Group Coaching sessions to build collaboration and communicate effectively
Challenge: Women and under-represented ethnic leaders did not have voice and agency and did not feel included leading to disengagement.
Identified the self-limiting beliefs; the leadership competency gaps and the systemic bias inherent in the system to design customized development programs for individuals and the group:
Challenge: What standards of leadership – characteristics – are needed to be effective in this complex world? Moved them from command and control, fixed mindset, focus on outer game and perfection to behaviors that serve them.
Defined, designed and facilitated a sustained development effort.
Leadership Circle 360
Leadership Culture Survey
Center for Creative Leadership 360 Assessment
Coaching Mindset Index
Team Effectiveness Survey
Influence Style Indicator
Workplace Big 5 Profile
Enneagram and Relationships
Excellence in Adult Education
Immunity to Change